HELP & CARE
Returns & exchanges
We stand behind everything we make. If an order arrives with manufacturing defects, we make it right — no questions asked.
01
REPORT WITHIN 7 DAYS
Email us with photos of the defect within 7 days of receiving your shipment.
02
PACK AS IT ARRIVED
Defective items should be set aside in original packaging for inspection or return.
03
WE MAKE IT RIGHT
We will replace the items or issue a credit note — at no additional cost to you.
ON THIS PAGE
The Yiling Quality Guarantee
Every order is covered by our quality guarantee. We maintain a defect rate below 0.3% through three-stage quality control. If defective items arrive, we replace them or issue a full credit note — and we cover any return freight for verified manufacturing defects.
Before you return
Contact us within 7 days of receiving your shipment at peri@wennuanfactory.com. Include your order number and clear photos of the defects. We'll confirm the claim and arrange next steps. Please do not return items without prior confirmation from our team.
International returns
For confirmed defect claims, we will arrange collection via our freight partner or credit the return shipping cost against your next order. Return address and logistics will be confirmed by our team per case.
Damaged, defective or incorrect
If items arrive damaged in transit, defective due to manufacturing error, or do not match your approved sample — contact us at peri@wennuanfactory.com and we will make it right.
Your refund or replacement
Replacements ship within 7–14 business days of claim confirmation. Credit notes are issued within 5 business days and can be applied to your next order. We do not accept returns for buyer change-of-mind, color-screen variation, or non-defective goods.
NEED A HAND?
We'll always make it right.
If you're unsure about anything, just reach out — we reply within 24 hours.
PERI@WENNUANFACTORY.COM